WHAT ARE THE SHIPPING COSTS ?
We provide FREE SHIPPING all around the world.
WHEN WILL I RECEIVE MY ORDER ?
All orders takes generally 8-12 business days for delivery. Shipping times are estimates. Please contact us at firstname.lastname@example.org if you have not received your order in 3 weeks.
WHAT IS THE "PRIORITY FULFILMENT - SKIP THE LINE" SHIPPING OPTION ?
We are experiencing High Order Volume, why not SKIP the processing line?
Order processing usually takes 3 working days, but we will send yours out first! This offer does not affect actual time of shipment.
HOW DO I KNOW MY RING SIZE ?
Please, always double check your size! We advise to use a dental floss or piece of string and wrap it firmly around the base of your finger. People usually tend to order too big, therefore it's important to wrap it firmly around your finger. Then, use a pen to mark the point on the string where the ends meet. Use a millimeter ruler to measure the string. Finally, choose the closest measurement to the chart to find your ring size.
MY RING DOES NOT FIT, CAN I RETURN IT ?
We will gladly return/exchange items within 7 days after receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please send us an email at email@example.com or contact us on our Instagram page jewinger_shop to initiate the process. We will then send you the new size.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed within 3-5 business days.
*Please note international orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. JEWINGER does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country, if you have any questions, please contact your local customs office for more information.
ANY TIPS FOR SIZING ?
Always allow enough space to accommodate your knuckle. Keep in mind that different fingers on the same and the opposite hand may have different sizes. Therefore, please measure the specific finger on which you are planning to wear the ring. Also, measure your finger at the end of the day when your finger is likely to be larger.
WHAT MATERIALS DO YOU USE ?
All JEWINGER rings, bracelets, necklaces are handcrafted and either realized from the Highest Quality 316L Stainless Steel, Titanium Steel or 925 Sterling Silver.
HOW SHOULD I PROTECT MY JEWELRY ?
We recommend all jewelry to be stored in a safe dry place and be kept away from any contact with moisture.
HOW DO I KNOW WHEN MY ORDER HAS BEEN SHIPPED ?
You will receive a confirmation email after ordering. Note that all orders are shipped in the next 24 hours following your order.
I AM MISSING AN ITEM ON MY RECEIVED ORDER, WHAT HAPPENS NEXT ?
Don't worry if you have an item missing in your received order. To ensure you with the most optimized shipping time possible, orders are occasionally shipped out separately.
TO WHICH COUNTRIES ARE YOU SHIPPING ?
We ship to all countries in the world.
WHAT PAYMENT OPTIONS DO YOU PROVIDE ?
Our payment methods include Paypal, all credit cards and Apple Pay through our secure payment gateway.
WHERE ARE YOU BASED ?
JEWINGER headquarter is based in Switzerland, Montreux. Our warehouse is located in Singapore.
I HAVE AN ADDITIONAL QUESTION THAT THE FAQ PAGE WAS UNABLE TO ANSWER, HOW CAN I GET HELP ?
If we are unable to answer your question, please send us an email at firstname.lastname@example.org or on our Instagram Page jewinger_shop explaining how we can assist you. We will respond to the request within the hour during regular business hours. Be sure to include your name, order number, and any other important information that will allow us to better serve your request.